Purchases and subscriptions
For iOS purchases, subscriptions, refund requests, or billing questions, Apple may need to handle the payment issue directly. We can help you find the right path.
Support
How can we help?
Email us at baibai.support@gmail.com. 中文支持：也可以用中文来信。
Restore purchases
If a paid entitlement does not appear, open the app and use Restore Purchases where available. Include your device model and app version if you contact support.
Account deletion
You can delete your account in the app from Settings > Account > Delete Account. Contact support if you cannot access the app.
Bug reports
Send what happened, screenshots if safe to share, your device, iOS version, and the approximate time of the issue.
Privacy questions
Contact us for account data, deletion, or privacy-rights requests.